Our Design Process

PLEASE READ EVERYTHING BELOW SO THERE IS NO CONFUSION

 

A 50% non-refundable deposit is required before any design work, material purchases, scheduling, consultations, measurements, or production begins.

• All deposits are final and non-refundable because they are used to secure materials, labor, production time, scheduling, and administrative costs associated with custom orders.

• Deposits will not be refunded due to cancellations, change of mind, event cancellations, personal circumstances, failure to provide measurements, missed appointments, or lack of communication from the client.

• All custom garments, alterations, digital products, and made-to-order items are final sale and are not eligible for refunds, exchanges, or returns.

• Once a garment has been picked up, delivered, accepted, shipped, or otherwise leaves your possession, the client acknowledges acceptance of the completed work and waives any claim for a refund of the deposit or any payments made.

• If a client receives and keeps the dress or garment, no refunds, credits, exchanges, or reimbursement of deposits should be available.

• Any concerns regarding workmanship or fit should be reported within a specified time period (such as 48 hours) and any approved remedy should be limited to reasonable alterations rather than refunds.

• Chargebacks or payment disputes may be contested using signed agreements, invoices, communication records, design records, material purchase receipts, fitting records, pickup acknowledgments, and proof of delivery.

I would also recommend implementing a signed pickup acknowledgment stating:

“I have inspected and accepted my garment. I understand that all deposits and payments are non-refundable and that custom garments are final sale.”

This additional documentation can provide valuable protection if a dispute arises in the future.

Overall, your current policy provides a foundation, but expanding it into a more detailed Deposit, Cancellation, Delivery, Pickup, and Acceptance Policy would strengthen your position and provide greater clarity for clients.

 

 

 

WE ONLY OFFER A LIMITED AMOUNT OF SPOTS PER MONTH SO ORDERING ASAP IS BEST KNOWING WHAT YOU WANT AND BEING VERY DESCRIPTIVE Is RECOMMENDED WHEN INQUIRING ABOUT A DESIGN. THERE IS NO BASE PRICE BECAUSE MATERIALS AND CERTAIN DESIGNS ALL COST DIFFERENT.

To inquire about a custom item please fill out a form on our contact page please provide us with the following

1. Your name and IG handle
2. Phone number
3. Where you are located
4. What you are looking for ( color, style, material)
5. Your budget
6.  Send us your email on IG @Thezusscollection and picture examples of the style you want so we can get a clear understanding. I try not to copy other designs so I will illustrate or suggest my own tweaks or offer designs I'm already interested in.

We will try to get back with you as soon as possible. (Please remember any Inspo dresses aren’t always going to be exact but similar.)

Step 1- Consultation 

• In person consultation requires a $25 non refundable fee/ does not apply to garment design)
• All DEPOSITS ARE NON REFUNDABLE AS THEY GO TOWARDS MATERIAL COSTS.

 

• Measurements

• Discussion of design/fabrics/ other materials

• Rough illustration or photo example

( I will provide you with a rough estimate of what your design will cost. Final cost will be emailed to you via invoice once fabrics are located. Price is determined by materials+ labor)

Out of state consultations   Require a traveling fee anywhere in the HTX area Is $150 if it’s within an hour all travel appointments that require me to travel outside the state of Texas need to be able to pay airfare, hotel, and food expenses. This is only IF you WANT SPECIAL fitting and measurements sew unless you travel to me! This Isn't necessary but it ensures the best fit, If you choose not to go this route your garment will be made to the measurements you provide me  be aware your weight can fluctuate throughout the days. I will provide a list of measurements needed you can go to a local tailor to receive accurate measurements. I am not responsible for any garment fitting problems based on the measurements provided unless you pay to get fitted exactly.

 

   Chargeback & Dispute Policy

By purchasing from The Zuss Collection, you agree to the following terms:

All garments are custom-made to order and crafted with high-quality materials. Due to the personalized nature of our products, ALL SALES ARE FINAL.  Customers are responsible for providing accurate sizing, measurements, and design details at the time of deposit.

In the event of concern, customers must contact us IMMEDIATELY to avoid issues with finished products. Filing a charge back without first contacting us to resolve the issue is considered a violation of this agreement. We reserve the right to dispute any chargeback with evidence including order confirmation,communication records, and proof of delivery/pickup. If you do chargeback I will take you to court! 

 

                                               

All deposits for materials are NON-REFUNDABLE. All dress require a half deposit for materials and the rest won't be due until the dress Is done in order to be shipped out or fitted.

Step 2- Fabric Search

• This process can take from 1-4 weeks, this includes shipment of products. (bridal normally takes 3-4 weeks or anything that comes over seas)

 depending on supply and demand. Our goal is to take the time needed to guarantee desired fabric(s).

• We typically send 3-4 different fabric choices via email OR IG which ever works best. If swatches are available, there is a charge of $3 per swatch.

Note: Some suppliers do not offer swatches due to delicate fabrics but will send the clearest photos

• Design total price will be sent with fabric choice

 

Step 3- Deposit

• 50% is due to begin design process This Is usually for materials so this Is NON-REFUNDABLE. Balance is due on 2nd /last fitting or once your garment Is done. (We accept payment via invoice, or cash app $Mozuss)

 

Step 4- Mock Design

• We will create a mock design before the actual cut of fabric. Once that is completed,  we will schedule our initial fitting with you. Our mock patterns allow us to get a better fit and pattern to create the final gown/dress.

• Note: Please bring under garments and shoes that will be used while wearing your garment.  If you do not have your ideal shoe at this time, please bring a shoe that will be close to the heel height.

Step 5- Design cut

We will give you an estimate date/time that your garment will be completed and schedule your next garment fitting.

 

Step 6- Final fitting(s)

• Gown fit will determine if additional fitting will be necessary.

• Final payment is due with signature of approval

 

Thanks, For shopping with us